This Privacy Policy explains how information about you is collected, used, and disclosed by SRM TURİZM İÇ VE DIŞ TİC. A.Ş. ("SRM Travel," "we," "us," or "our"). This Privacy Policy applies to information we collect when you use our website, contact forms, booking and inquiry forms, email communications, and other online products and services we provide (collectively, the "Services"), or when you otherwise interact with us. 

We may update this Privacy Policy from time to time. If we make changes, we will revise the date at the top of this policy and, where appropriate, provide additional notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about our information practices.

Collection of Information

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information when you submit an inquiry, request a travel proposal, complete a booking or payment form, communicate with us by email or phone, communicate with us via third-party social media sites, request customer support, subscribe to updates, or otherwise contact us.

The types of information we may collect include your name, email address, phone number, postal address, travel dates, travel preferences, number of travelers, passport details where required for travel services, payment-related information, and any other information you choose to provide. In limited cases, we may also collect information related to dietary requirements, mobility needs, or other travel-related health information where this is necessary to deliver the services you request.

Information We Collect Automatically When You Use the Services

When you access or use our Services, we may automatically collect certain information, including your IP address, browser type, device information, pages viewed, access times, referring pages, and interactions with our website.

We may also use cookies and similar technologies to improve website functionality, understand website usage, measure performance, and support analytics and marketing activities. Cookies are small data files stored on your device that help us recognize your browser and remember certain information.

Information We Collect From Other Sources

We may obtain information from other sources and combine it with the information we collect directly. For example, we may receive information from travel partners, payment providers, analytics providers, advertising partners, social media platforms, or publicly available sources, where relevant to the services you request or our business operations.

Use of Information

We may use the information we collect to provide, maintain, and improve our Services; prepare and deliver travel proposals, itineraries, confirmations, invoices, and related documents; process transactions; communicate with you about your requests, bookings, and travel services; respond to questions and provide customer support; send administrative, technical, or security notices; personalize your experience with our Services; monitor and analyze website usage and trends; detect, investigate, and prevent fraud or other unlawful activity; comply with legal and regulatory obligations; and carry out any other purpose described to you at the time the information is collected.

Where permitted by law, we may also use your information to send you updates, promotional messages, or other marketing communications that may be of interest to you. You may opt out of these communications at any time.

Sharing of Information

We may share information about you with service providers, consultants, our current and future parents, affiliates, subsidiaries and other companies under common control and ownership, and business partners who need access to such information to perform services on our behalf. This may include hotels, guides, transport providers, payment processors, technology providers, booking support partners, analytics providers, and professional advisors.

We may also share information if required by law, regulation, legal process, or governmental request, or if we believe disclosure is necessary to protect the rights, property, and safety of SRM Travel, our clients, or others.

If our business is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, your information may be transferred as part of that process.

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

Social Sharing Features

Our Services may include social media features or links to third-party platforms. Your interaction with those features is governed by the privacy policies of the relevant third parties. We are not responsible for the privacy practices of those third-party services.

Advertising and Analytics Services Provided by Others

We may allow third parties to provide analytics and advertising services on our behalf. These providers may use cookies, web beacons, and similar technologies to collect information about your use of our Services and other websites, including your IP address, browser information, pages viewed, time spent on pages, and links clicked.

This information may be used to analyze usage trends, improve our Services, measure campaign effectiveness, and deliver content or advertisements that may be more relevant to your interests. Where required, these technologies will be used based on your consent preferences.

International Data Transfers

SRM Travel may process and store information in countries other than the country in which you are located. As a travel company working with international travelers and travel suppliers, your information may be transferred to and processed in multiple countries where data protection laws may differ from those in your country of residence.

By using our Services or providing information to us, you understand that your information may be transferred to and processed in these countries as necessary for the provision of travel services and the operation of our business.

Your Choices

Account and Contact Information

If you would like to update, correct, or delete certain personal information we hold about you, please contact us using the details provided below. We may retain certain information where required by law, for legitimate business purposes, or as part of our standard backup and recordkeeping practices.

Cookies

Most web browsers are set to accept cookies by default. You can usually modify your browser settings to remove or reject cookies. Please note that disabling cookies may affect certain features or functionality of our Services.

Promotional Communications

You may opt out of receiving promotional emails from us by following the instructions in those messages or by contacting us directly. Even if you opt out of marketing messages, we may still send you non-promotional communications related to your inquiries, bookings, transactions, or ongoing business relationship with us.

Data Retention

We retain personal information for as long as necessary to provide our Services, complete transactions, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, and enforce our agreements.

Children’s Privacy

Our Services are not directed to children without the involvement of a parent or legal guardian. Where travel services involve minors, personal information relating to minors may be collected only as necessary to provide the requested travel services and related support.

Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to request access, correction, deletion, restriction, objection, or portability. To exercise any applicable rights, please contact us using the details below. We will review and respond in accordance with applicable law.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

SRM TURİZM İÇ VE DIŞ TİC. A.Ş.
Fatih Sultan Mehmet Poligon Caddesi Buyaka 2 Sitesi Kule 3, No: 8C, Daire: 57 34771 Ümraniye / İstanbul / Türkiye
Email: info@srmtravel.com